Returns & Exchanges
Conditions of Returns and Exchanges
- Items need to be returned within 14 days of you receiving the product.
- All items (purchased online or in store) must be returned in their original condition in brand new, unused, saleable condition.
- Proof of purchase must be provided in the form of your receipt for in store purchases or an invoice for online purchases.
Return shipping costs are to be covered by the customer.
Please allow 1-2 business days from the time we receive your return for it to be processed.
Please note The Old Smithy does not take responsibility for any items lost in the process of returning them to us and hence why we recommend a traceable method.
We will raise a credit, exchange or refund you once the item(s) has been returned and accepted by us.
You're more than welcome to return this to store if that is easier for you! Please understand that we will be unable to process a refund for you, however we can help you find something to exchange for.
Sale items purchased in store cannot be returned or exchanged due to change of mind. This is due to sale stock being limited and you have had the opportunity to view the item in store before purchasing.